Host Terms & Conditions

1. Platform

CasaVoya is an advertising service where Hosts can advertise properties for rent to the public (a “User”) via the Platform. CasaVoya is solely an advertising service, and does not review the accuracy of any advertisements on the Platform or otherwise require a Host to accept or decline any solicitation or other communication arising from advertisements on CasaVoya. Any actions, or lack of action, on the part of the Host is solely the Host’s responsibility, and CasaVoya assumes no responsibility and disclaims all liability arising from (i) Host’s use of the Platform, or (ii) any actions, or lack of action, on the part of a User. Host acknowledges and agrees that the Host shall solely be liable for any damages, costs, claims, liabilities and/or judgments (including but not limited to third party claims and attorneys’ fees) incurred, arising from, and/or in connection with use of the Platform, and shall not seek reimbursement from or file any claim against CasaVoya for same.

2. Offers from Users and Communications between Hosts and Users

In the event a Host receives any offer from a User, the terms and conditions of such offer, and acceptance or rejection of such offer, is solely the responsibility of the Host. As an advertising service, CasaVoya does not allow a Host or a User to accept an offer via the Platform, and does not offer any ability for the (i) Host to receive a payment from or otherwise charge a User, or (ii) User to make a payment to a Host. CasaVoya solely connects Hosts and Users through electronic mail and messaging, and CasaVoya assumes no responsibility and disclaims all liability for the content of communications from a Host or User, or any actions, or lack of action, by a Host or a User.

3. Payments Solely between Hosts and Users

A Host may choose, at the Host’s sole discretion, to use a third-party, unaffiliated payment processor to accept payment from a User. Such payment shall be made outside of the Platform, and the Platform does not provide any ability for a Host or User to accept or make payments. A Host may choose to provide a User with a website link to a credit card processor to facilitate payment, and such payment link may be sent as a result of direct communications between the Host and the User. CasaVoya assumes no responsibility and disclaims all liability arising from (i) such communication, (ii) any use of such website link, and/or (iii) any third-party service used by the Host to receive payments from Users.

4. Promotions on the Platform and by Hosts

From time to time, at CasaVoya’s sole discretion, CasaVoya may offer a discount to Users on the prices set by Hosts for advertisements on the Platform (a “Platform Discount”), which may be in the form of a discount code to be entered by a User in the Platform. By a Host’s continued advertising on the Platform, Hosts agree to abide by and honor such Platform Discount. Failure by a Host to abide by such Platform Discount may result in a termination of such Host’s advertisement(s) on the Platform, at CasaVoya’s sole and absolute discretion. Hosts shall be permitted to offer their own Host Discounts in their sole discretion, and must abide by any Platform Discount regardless of any Host Discount offered.

5. Host's Use of Platform

By using the Platform, the Host agrees to the following:

• CasaVoya is solely an advertising platform and is not responsible for any acts of Guests before, during or after a stay. Should any issues arise, Hosts are to resolve such issues directly with Guests.
• CasaVoya makes no representations as to the suitability of a Host’s property for short-term rentals. Hosts are solely responsible for obtaining and maintaining any licenses required by law.
• Host shall maintain accurate and up-to-date information on the Platform at all times, including but not limited to availability calendars, pricing (inclusive of all applicable taxes and fees), and property descriptions. Failure to maintain accurate information may result in removal from the Platform at CasaVoya’s sole discretion.

6. Travel Restriction Refund Policy

(Effective March 24, 2026) CasaVoya is committed to standing with travelers affected by circumstances beyond their control. The following refund policy shall apply to all bookings facilitated through the Platform:

• If a Guest is unable to commence a confirmed stay as a direct result of a government-imposed travel ban, visa ban, entry restriction, or similar prohibition (“Travel Restriction”) enacted on or after March 24, 2026, the Guest shall be entitled to a full refund of all amounts paid, including nightly rates, cleaning fees, and any other charges.
• To be eligible, the Guest must notify the Host as soon as reasonably practicable, with reasonable documentation of the applicable Travel Restriction. Notification must be made no later than the scheduled check-in date except where circumstances prevent timely notice.
• Upon receipt of a valid refund request, the Host shall process a full refund within fourteen (14) calendar days. Failure to do so may result in removal of the Host’s advertisement(s) from the Platform.
• This Section supersedes any conflicting cancellation policy established by the Host with respect to Travel Restrictions, and applies solely to Travel Restrictions enacted on or after March 24, 2026.
• CasaVoya reserves the right to mediate any dispute arising under this Section and may issue refunds on behalf of the Host from amounts otherwise payable to the Host. The obligation to refund the Guest rests solely with the Host.

7. Third Party Integrations

From time to time, CasaVoya may partner with and/or use certain third-party products, software or services (“Third Party Integrations”) for the Platform. CasaVoya does not make any representations and/or warranties, express or implied, as to Third Party Integrations, and by using the Platform, the Host agrees that CasaVoya shall not be liable to the Host for any damage, losses, penalties or other costs incurred or arising from such Third Party Integrations.

8. Indemnification

Host agrees to indemnify, defend and hold harmless CasaVoya, its members, managers, officers, employees, agents, successors and assigns, from and against any and all claims, damages, losses, liabilities, judgments, penalties, fines, costs and expenses (including reasonable attorneys’ fees) arising out of or related to (i) Host’s use of the Platform; (ii) any property advertised by the Host; (iii) any acts or omissions of the Host or of any User; (iv) any breach by the Host of these Terms; and/or (v) any violation by the Host of applicable law.

9. Limitation of Liability

CasaVoya shall not be liable for any indirect, incidental, consequential, special or punitive damages, or for any loss of profits, goodwill, data or property, even if advised of the possibility of such damages. CasaVoya disclaims all liability for any damage to property caused by Users or third parties, for any personal injury or other harm arising from a stay, or for any act or omission of any Host, User or third party.

10. Arbitration

Any dispute, claim or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation or validity thereof, shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect. The arbitration shall take place in New Castle County, Delaware, before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Each party shall bear its own costs and attorneys’ fees, except as otherwise determined by the arbitrator. The parties agree that arbitration shall be the exclusive forum for dispute resolution hereunder.

11. Severability

If any provision of this Agreement shall be held or made invalid by a court decision, statute or rule, or shall be otherwise rendered invalid, the remainder of this Agreement shall not be affected thereby and shall continue to remain in force.

12. Choice of Law

The interpretation, performance and enforcement of these Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its principles of conflicts of law.

13. No Waiver

No waiver of any breach of any provision of the Terms shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof.

14. Contact Us

If you have any questions about these Terms, please contact us at hello@casavoya.com.